NI company gets Gartner’s top approval

18 Apr 2007

Belfast customer relationship management (CRM) software company Lagan has received the highest possible rating in Gartner’s MarketScope for Local Government CRM Products 2007.

The company was one of eight software suppliers in the world evaluated by Gartner that received a “strong positive” rating.

Last week reported how Lagan won a major deal with San Francisco City and County to deploy the system upon which a 3-1-1 call service supporting 800,000 citizens will hinge.

Lagan, which was founded in 1994, has grown to become a leader in the field of public sector CRM. At present, more than 15 million UK citizens are accessing services provided through Lagan’s technology.

In 2006 Lagan strengthened its position in the US through the acquisition of Peter Martin Associates, a specialist provider of health and social services systems. The company now provides social service systems to such US customers as Los Angeles County Department of Social Services and New York City.

Gartner’s MarketScope research is a review of vendors worldwide offering a similar product or service and provides specific guidance for users. Vendors were reviewed according to their vertical/industry strategy, product and service, product strategy, overall viability and geographic strategy with different weighting accorded to each category.

Commenting on the result, Des Speed, president and CEO of Lagan, said: “We believe Lagan’s sole focus on providing software solutions for government has helped us achieve this place within Gartner’s local government CRM MarketScope.

“We believe Gartner’s ‘Strong Positive’ rating confirms Lagan’s position in the market and our commitment to providing local government with CRM technology solutions that meet their unique challenges.”

Lagan’s strong positive rating in the 2007 local government CRM MarketScope comes soon after Lagan was positioned in the Gartner Magic Quadrant for CRM Customer Service Contact Centres 2007.

By John Kennedy