The Electricity Supply Board is in the process of deploying an automated balanced scorecard technology that will enable its top executives to transform the entire organisation by meeting specific financial and customer service objectives.
The semi-state body has signed a major software deal with US firm CorVu Corporation to extend an automated balanced scorecard solution from the ESB management team to a further 200 of its senior executives as part of the ESB’s Strategic Performance Management initiative aimed at driving vast financial and customer services improvements.
CorVu Corporation develops technology solutions for business intelligence, balanced scorecard, risk performance management, corporate governance and budgeting. Its technology is deployed throughout more than 4,500 of the world’s biggest firms in the aerospace, mining, utilities, banking, healthcare, public sector and transport sectors.
CorVu’s CorStrategy software will be used not only to monitor the ESB’s financial measures but also the processes it operates to provide customer service to more than 1.6 million customers and the critical importance of its workers in achieving good service and delivering good financial returns.
John Connolly, project manager at ESB Networks, explained: “Throughout ESB Networks, CorStrategy is enabling us to anticipate performance gaps, rather than react to them as they arise and allow our people timely access to how our business is performing in easily understood terms.
“We selected CorVu to drive improvement of operational effectiveness and transformation by providing unprecedented insight and analysis of our performance. CorVu has been easy to deploy throughout our management team and we are looking forward to further developing our use of the system,” Connolly said.
By John Kennedy