AIB wins European tech award for merchant payments

28 Feb 2014

Gareth Edwards, technical integration manager; Crona Barrett, client delivery director; and Louise Fitzgerald, corporate account specialist, team leader, AIBMS

A merchant acquiring joint venture between AIB and First Data Corporation has won the best Acquirer Award at the Merchant Payment Ecosystem (MPE) awards recently in Berlin.

AIB Merchant Services (AIBMS) is one of Ireland’s largest providers of merchant card acceptance services, with operations in Ireland, the UK and throughout continental Europe.

The Merchant Payment Ecosystem (MPE) awards recognise the 12 best-performing companies in the industry.

The Acquirer Award was presented to AIBMS for its Premium Corporate Services, which were developed in direct response to regular customer surveys to understand what corporate customers expected from their acquirer in order to support and drive business growth. Rolled out across Europe, the key to its success is the service delivered by dedicated teams supporting the day-to-day commercial and support needs of its corporate customers.

“AIB Merchant Services has managed to seamlessly combine premium customer services with the most modern of technologies, enabling customers and staff to interact and resolve issues quickly,” said Leon Dhaene, chairman of the MPE (Guiding Hand) Awards. 

“The jury appreciated the fact that AIB Merchant Services demonstrates that a winning combination must still always include direct contact with customer representatives.”

AIBMS’ expertise both in the payments field and its understanding of specific sectors were also key factors in securing the award.

“Winning the award is a really proud moment for us,” said David Courtney, general manager of AIB Merchant Services. 

“It recognises AIBMS as an outstanding player on the European stage and reinforces our expertise and commitment to service. To be recognised at a highly regarded industry event, such as Merchant Payment Ecosystem, is a fantastic achievement.” 

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years