BT is to deploy Alcatel-Lucent’s Motive Service View technology to support its high-speed internet, IPTV and VoIP services. BT is in the process of delivering next generation copper to 80pc of the UK as well as providing fibre to 90pc of Northern Ireland.
In recent weeks BT signed a strategic €38m deal with 3 Ireland to connect its masts with fibre that BT is deploying across Ireland resulting in 100Mbps mobile broadband speeds.
The technology that BT is deploying with Alcatel-Lucent – ServiceView – will deliver a unified triple-play customer care toolset for BT’s help desk workers, giving them end-to-end visibility and control of broadband services, with automated problem analysis and resolution for BT’s network.
“We are witnessing an explosion in data traffic over both fixed and mobile networks, which is set to continue,” says David Stevenson, vice president and general manager of Alcatel-Lucent’s Motive Product Division.
“Our aim is to work with BT to develop a customer support infrastructure that can manage, and even simplify, the expanding range of services and devices that run on these networks, while at the same time reducing operating expenses and improving their customers’ overall experience.”
BT accelerates investment in fibre to the cabinet
In its recent financial results BT Ireland revealed it has increased its capital expenditure in network and IT infrastructure by 26pc year-on-year, deploying a mix of technologies to boost broadband availability, speeds and value-added services.
The company is accelerating its investment in fibre to the cabinet technology (FTTC), both direct and in partnership with the public sector, to connect 89pc of phone lines to a fibre cabinet within the next 10 months, and place Northern Ireland at the forefront of the European fibre broadband revolution.
This roll-out includes the delivery of the Department of Enterprise, Trade & Investment’s Next Generation Broadband Project, a visionary business broadband programme that is just weeks from completion.
BT’s investment will also result in Derry becoming the first city across the island of Ireland, and amongst the first in Ireland and the UK, to have fibre deployed to 100pc of the city’s street cabinets through fibre to the cabinet (FTTC) technology. Importantly, these fibre networks are available on an open, wholesale basis to all communications providers on equivalent terms.