CRM Fundamentals for Non-IT Senior Managers

16 Jan 2003

December 12th, 9am – 5pm

Radisson Hotel, Stillorgan Road, Blackrock, Co. Dublin

Presneted by Xanthal this workshop promises to help participants understand the basics of ffective customer relations management (CRM) and some of the features of the main CRM applications. Attendees will earn how to assess their CRM stategy and areas of weakness as well as how to carry out a CRM audit. Price €495. For further information contact or tel: 00353 (0) 12401316, Fundamentals.pdf

Soft test Ireland — testing seminar
December 16th

Holiday Inn, Pearse Street, Dublin 2

Two industry experts will talk about way for companies to maximise their ivnestment in testing using risk-based testing and low-cost automation. Speakers are Mark Fewster, a software test automation expert and author Paul Gerrard

Bluetooth Developers Conference expo

Tuesday 10 December – Thursday 12 December

Creating Bluetooth Connections
Tuesday December 10, 2002 – Thursday December 12, 2002
San Jose, California, UNITED STATES

Service Quality Management

Tuesday 14 January – Wednesday, 15 January 2003

Enabling cost effective networks, assuring revenues and creating customer loyalty through


Mobile Communications Summit *****for nex time
20 January 2003

Has the mobile industry lost its way? Strategies and challenges for 2003 and beyond

London, UNITED KINGDOM. For further information contact:

Sixth EU Framework Programme – Research & Technology Information Day
Event Details
16 December
Grand Hotel, Malahide, Dublin
Description of Even
For further information on the programme please contact
Donal Carroll, Enterprise Ireland
Irish National Delegate to the Programme Management Committee or email:

Esat BT Young Scientist and Technology Exhibition

7 – 11th January 2003


Below is the outline of what will happen during the week of the Exhibition. This is subject to change. Full details will follow later in the year.

Tuesday 7th January 2003
2pm – 7pm – Registration and setting up of Dublin projects only

Wednesday 8th January 2003
9am – 1pm – Registration and setting up of Regional projects only
2pm – 5.30pm – First round of judging commences
6pm – 7pm – Opening Ceremony in the Arena
8pm – 10.30pm – Evening entertainment in the Students Club

Thursday 9th January 2003
9am – 1.30pm – Second round of judging
10am – 5.30pm – Doors open to general public
10am – 2pm – Primary Science Tours
2pm – 5.30pm – Third round of judging and Secondary School tours
8pm – 10.30pm – Evening entertainment in the Students Club

Friday 10th January 2003
9am – 1pm – Final round of judging
10am – 5.30pm – Secondary School tours and doors open to general public
5.30pm – 8pm – Official Awards Ceremony in the Arena
8.30pm – 11pm – Evening entertainment in the Students Club

Saturday 11th January 2003
9.30am – 5.30pm Open to general public and school tours
11.30am-12.30pm Judges’ and Teachers’ Feedback Session
5.30pm – Exhibition closed
8.30pm -12.30pm – Disco in the Arena

Please note that students must not take down their project or leave the Exhibition hall before 5.30pm on Saturday.

Hi there if you are intent on attending

Oracle Ireland Public Sector forum
Affordable e-government Infrastructure

Friday December 13th 2002, 9am – 2pm

Hogan Stand, Level 6, Croke Park,

Seminars inculde: Keynote: Oracle 9i Database – Affordable database technology allows you to do more with less, Real Application Clusters performance, scalability and reliability on low cost commodity hardware and affordable e-government Infrastructure Learn about technology alternatives from Europe. For further information contact, or tel: (01) 660 2744

First Tuesday January 2003
More information to follow. Panellists will include:
John Brady, CEO – Am-Beo
Nick Koumarianos, CEO – Soft-ex
Declan Conway
First Tuesday

14 January 2002-12-11
John Brady CEO AM-beo

Nick Koumarianos, CEO, Soft-ex

Declan Conway

For further information contact”/a> ,

Wireless Wednesday

18 December

Elgin Room, Burlington Hotel, Dublin 4, 6pm

The subject under discussion is “Challenges facing operators now as they roll out compmlex data service over GPRS. Speakers on the panel include Joe Hogan from openet Telecom and Eoin Leahy from Am-Beo. The event is in association with Damovov and Ericsson. Price:€20. For further information contact”/a> ,


Dublin, Ireland, December 11th – How do you sell a product that can do everything? That was the question on reseller’s minds, this month, at a HP imaging and printing channel event, designed to educate resellers about the business benefits of HP’s latest range of multi-function products (mfps).

HP’s LaserJet mfp product family provides printing, faxing, copying and colour scanning in compact, easy to use devices that enable enterprises to take a collective view of the copier, printer and fax fleets. HP Laserjet mfps also enable users to send documents via e-mail to Internet addresses around the world and help customers optimise their IT environment without sacrificing quality and speed.

Stephen McDonald, HP Ireland’s IPG Commercial Manager, said: “Many companies are still spending thousands of Euros each year sending faxes. In today’s digital world this is ridiculous when there are huge cost savings to be made and numerous quality advantages associated with moving to ‘scan to email’ solutions'”

The two-day channel event, which was held at Stillorgan Park Hotel, showcased the HP multi-function products in action and included key sales training for mfp resellers and concluded with a competition in which teams of resellers were asked to compete against each other when making a ‘pitch’ for a mfp contract.

The eventual winners were Tom O’Brien of PFH Computers in Cork and Clodagh Carey of Datapac in Dublin who were presented with HP digital cameras.

Aideen Cardiff, HP Ireland’s IPG Country Manager, said: “Paper centric business processes such as delivery note handling, purchase order approval, application form processing or even physical mail distribution are slow, unreliable and costly. Customers can dramatically cut costs, improve customer satisfaction and speed up core business processes by introducing simple, easy to implement electronic document handling solutions”.

“This channel event was designed not only to educate our channel partners about HP products but also help them to understand the customer’s point of view and how HP’s mfp range of products can increase efficiency within their organisation.”