Walsh Western Limerick facility creates 40 jobs


18 Dec 2003188 Views

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Distributor Walsh Western International (WWI) has announced the opening of a new call centre in Limerick to support its European operations. The facility will immediately create 40 new jobs in the area.

The call centre replaces a smaller operation in Clare which will stay open for the foreseeable future, according to a spokesperson for the company.

Limerick was chosen because of its communications infrastructure and skilled staff, a company statement said. The Limerick centre will be the base for all of WWI’s outbound and inbound calls in Ireland and mainland Europe and has a completely new IT infrastructure including server and new phone system with an automated call centre management system designed in-house by a team of 12 developers. As WWI’s European business expands more jobs will be added, the company says.

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WWI general manager Teresa Ryan said: “We envisage creating significant cost savings for our customers by the introduction of leading edge technology.”

WWI is one of Europe’s fastest growing distributors and has 160 employees in Ireland and a total of 1,000 across group operations in Ireland, UK and the Netherlands. The company reported revenues of €160m in 2003.

By Brian Skelly