Distributor Walsh Western International (WWI) has announced the opening of a new call centre in Limerick to support its European operations. The facility will immediately create 40 new jobs in the area.
The call centre replaces a smaller operation in Clare which will stay open for the foreseeable future, according to a spokesperson for the company.
Limerick was chosen because of its communications infrastructure and skilled staff, a company statement said. The Limerick centre will be the base for all of WWI’s outbound and inbound calls in Ireland and mainland Europe and has a completely new IT infrastructure including server and new phone system with an automated call centre management system designed in-house by a team of 12 developers. As WWI’s European business expands more jobs will be added, the company says.
WWI general manager Teresa Ryan said: “We envisage creating significant cost savings for our customers by the introduction of leading edge technology.”
WWI is one of Europe’s fastest growing distributors and has 160 employees in Ireland and a total of 1,000 across group operations in Ireland, UK and the Netherlands. The company reported revenues of €160m in 2003.
By Brian Skelly