Error leaves thousands of Eircom customers facing bills up to €500

4 Apr 2014

Up to 3,000 customers of Eircom face backdated payments of up to €500 because of an error in the telecoms provider’s billing system.

The error, which the company said relates to the implementation of the Single Euro Payments Area (SEPA) payment integration initiative, affects 4pc of customers.

Monthly direct debit payments taken from those customers’ bank accounts for TV, phone and broadband services were only partially processed or not taken at all since January.

The Irish Independent reported that some customers owe up to five months in arrears, as no payments have been taken since October, resulting in backdated payments of up to €500.

However, the customers continued to receive bills reflecting that direct debit payments had been made in full.

Customers affected by the error are being contacted by either phone or letter to inform them of the mistake and their next bill will contain the full amount to be paid by direct debit, including the outstanding amount, The Irish Times reported.

Eircom’s director of corporate affairs Paul Bradley told RTÉ Radio this morning €100 is the average amount of backpayment due. He added that the company will work with customers on establishing a payment plan.

Customers with concerns about their direct debit payments or who would like to discuss payment options for the backdated amount, can call 1800 303 432, Monday to Friday, 9am-8pm.

Tina Costanza was a journalist and sub-editor at Silicon Republic