Samsung reveals Note 7 exchange programme for UK and Ireland

7 Sep 2016

Samsung will begin exchanging devices from 19 September

After suspending sales of its Galaxy Note 7 flagship smartphone, Samsung has revealed details of the UK and Ireland product exchange programme for Note 7 owners.

Last week, amid reports of exploding smartphones, Samsung confirmed 35 cases have been reported globally and that a battery cell issue is to blame.

In a statement this morning (7 September), Samsung said it has identified the affected inventory and stopped sales and shipments of those devices.

‘The safety and satisfaction of customers is our top priority’

For Irish customers who have Galaxy Note 7 devices, Samsung, in collaboration with its partners and operators, will voluntarily replace their current device with a new one.

Exchange of units to begin 19 September

The Korean tech giant said that Irish and UK customers who have Galaxy Note 7 devices will be contacted by the provider or operator from which they purchased the device.

Exchange of units will begin from 19 September.

“The safety and satisfaction of customers is our top priority and by working closely with our partners and operators, we are taking a proactive approach to address the needs of Galaxy Note 7 customers in the UK and Ireland,” said Conor Pierce, vice president of IT and Mobile at Samsung UK and Ireland.

“We are encouraging customers to exchange their Galaxy Note 7 by taking advantage of the product exchange program.”

Owners of Galaxy Note 7 devices are urged to contact the Samsung customer service team at 01 6950367 or click here

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years